Better Experiences by Design

Cultivating a People-Centric Culture with Jeff Szyperski

01.17.2024 37 Minutes

Episode Overview

A topic that is front and center for many business leaders is how to create a culture that attracts and retains talent.

Whether you’re a business leader, HR professional, or simply curious about building a thriving workplace culture, this episode offers valuable insights into Chesapeake Bank’s journey to becoming a best bank to work, leadership philosophy, and commitment to creating a workplace where employees flourish, customers are satisfied, and culture remains at the heart of its success.

We see the employee experience as the headwaters of the entire organization. I cannot provide a good customer or client experience unless I’m providing a good employee experience. — Jeff Szyperski

In this episode, you’ll hear:

  • How to create a culture that attracts and retains talent
  • Why an emphasis on the employee experience matters
  • Three key areas of focus for leaders balancing profitability with providing a best-in-class experience for employees and clients alike
  • How dissecting the data leads to actionable insights

Jeff Szyperski is the President and CEO of Chesapeake Bank. He has 31 years of banking experience and an extensive record of service as Chairman of the American Bankers Association and Chairman of the Virginia Bankers Association. Jeff is also the immediate past Chairman of the VBA Education Foundation.

Connect with Jeff through the Chesapeake Bank website or by email.


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